All orders are F.O.B. factory, Rochester, NY. All shipments will be routed via surface transportation unless premium methods are requested.
Standard stock items purchased at suggested list will receive a 10% discount on orders of $250 or more.
DYNALAB CREDITS & RETURNS:
Dynalab will not accept returns without prior authorization (RGA number must appear on outside of carton and on all paperwork involved and reference to origial purchase order. Merchandise held beyond twelve (12) months, specially fabricated or modified merchandise, specially labeled items, partial broken cases or discontinued items CANNOT be returned for credit. Accepted returns will be credited less restocking charge (15% for orders received within 0 to 6 months and 25% for orders received within 6 to 12 months) and must be returned freight prepaid.
No credit will be issued until the returned goods have been received by Dynalab and are verified to be the goods stated and in re-salable condition. Dynalab requests that any goods shipped back to us due to an error by us - such as incorrect item shipped, be shipped back to Dynalab on our collect UPS account, ground method to minimize freight charges on returned good. Contact customer service for this information. A Credit Memo (CM) will be issued at this time and faxed as confirmation of receipt and verification that the goods were in satisfactory condition. In case of our error, full credit will be issued upon receipt of the incorrect item. Credits that arise from billing errors will also be verified by sending the customer a CM. Customers will not be allowed to take "debits" prior to the receipt of the CM and the CM number must be referenced when taking the debit.
It is the responsibility of the purchaser to notify delivery carriers in the event of receipt of goods that are in damaged condition. If the damage is not caused by shipping, claims must be made to Dynalab within ten (10) days of receipt of the merchandise.
Dynalab only warrants that products supplied by Dynalab under normal use and application are free from defects in material and workmanship and will conform with Dynalab specifications under observance of chemical, physical and biological properties. All other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose are excluded and disclaimed. Dynalab's warranty for any product is void and of no effect, if such products or parts thereof have been subject to abuse, misuse, accident, alteration, unauthorized repair or other use not in conformity with intended purpose.
DYNALAB EXCLUSIVE REMEDY AND LIMITED DAMAGES:
Purchaser's sole remedy against Dynalab for any damage, loss or injury resulting from purchaser's order, including any defect in any Dynalab product, shall be limited to a refund of the purchase price or replacement of the product. All damaged products must be returned to Dynalab, freight prepaid, in accordance with Dynalab written instructions. In no event shall Dynalab be liable to the purchaser or any other person for any indirect, special or consequential damages or lost profits.
All prices and specifications are subject to change without notice.
DYNALAB VOLUME DISCOUNTS:
Additional volume discounts may be available on large purchases of one product. Please contact our customer service at 800-828-6595 or email@example.com for quotation assistance.
DYNALAB DISCONTINUED ITEMS:
Dynalab will use its best efforts not to discontinue items during the life of its catalog. However, on occasion this will have to occur. Whenever possible, Dynalab will notify its purchasers in advance of the discontinuation of a product.