FAQ - General

Q. What are Dynalab's payment terms, and Minimum Order?

A. Dynalab accepts major Credit Cards, Visa, Master Card, or AMEX. You can set up an account with Dynalab by downloading the Credit Application (4 pages) from the registration screen, completing, and faxing to our Finance Department at 585-334-0241. Upon approval you will be assigned a customer number and given a credit limit and further terms.

Q. What is Dynalab's minimum for getting bottles silk screened or labeled?

A. 5,000 Bottles is our Minimum for Silk Screening*
B. 2,500 Bottles is our Minimum for Labeling*
* We can print small quantities but the increase in price will be reflected in the quote.

Q. Can I establish Dynalab credit terms?

A. Yes, established D&B rated firms purchasing over $5,000, in any given year may apply for terms by supplying 3 references and your bank information. This process takes 1 to 3 weeks depending on how quickly your references respond. A request doesn't guarantee approval. The form can be downloaded from our registration screen.

Q. I'm a large user, can I get additional discounts from Dynalab?

A. Discounts are available on large volumes to OEM's and large volume end users. Please E-mail us your quotation request from the Forms section under the Technical Information tab. We would be happy to customize a quote for you.

Q. How will my order be shipped from Dynalab?

A. All shipments are made F.O.B. our plant (Rochester, NY). All orders are shipped via UPS or Common Carrier for very large orders. Allow 4 to 6 days for delivery depending on how far you live from NY. Check the UPS.com site for delivery days to your location. Shipping charges are added to your order. Once your online order is shipped, you will be E-mailed your tracking number for tracking it's movement at www.ups.com.

Q. How can I talk to a live person at Dynalab?

A. Please phone customer service at 1 800-828-6595 between 8 am - 5 pm EST.